FAQs

 
 
My spray cap is kaput! How do I get a replacement?

The TwistMist dispenser is designed to be reused time and time again. However, the construction of the spray caps means that occasionally they may break with repeated use. Normally they can just be reassembled with a firm push or by reattaching the collection tube. However don’t worry if these steps don’t work – just contact us and we will send you a replacement free of charge.
 

My glass vial is tight in the dispenser or doesn't fit well. What do I do?

Due to the blown nature of glass, some refill vials may vary slightly in diameter or shape. This shouldn't affect the functionality of your dispenser. However, if you find a tight vial causes the spray button to protrude when fully inserted please follow these steps:

1) Twist the empty dispenser so that the inner mechanism is at the bottom.
2) Insert the spray button and vial as far as they will go into the dispenser.
3) Twist the dispenser to move them upwards.
4) Push the vial down, then twist the dispenser to close it again.

If this continues to be a problem, or you cannot fit your vial into your dispenser at all, then please contact us and we will send you a replacement refill.

 

My dispenser looks shiny!

 

The essential oils included within our moisturising TwistMist sanitiser formulations can build up over time on your dispenser as you handle it. This is perfectly normal and won’t affect the function of your dispenser. However, if you feel the need to give it a quick clean to spruce it up, all you need to do is remove your glass refill, wash your dispenser in a little soap and warm water with a soft cloth to remove any residue. Then leave it to dry completely before replacing your refill vial.



What makes Winchy sanitisers different?

Winchy’s TwistMist hand sanitiser system elevates the mundanity of hand sanitising into a pleasurable experience, whilst also reducing plastic waste.
 
The TwistMist system is comprised of two parts - the convenient and stylish aluminium twist dispenser and the easily recyclable glass refill vials.
 
You keep and reuse the dispenser indefinitely and simply pop in new refill vials each time you finish an old one.
 
Our sanitiser liquids are a uniquely-formulated liquid, dispensed as a fine mist, allowing for excellent surface coverage and reduced stickiness, whilst being moisturising on the skin. The vitamin content further nourishes skin and the natural essential oils provide stimulating scents to suit each and every individual.

Matt or Midnight Dispenser - I can't decide!

It's a tough choice! They are subtly different - the Matt surface is a slightly lighter shade of black than Midnight, and the reflections Matt shows are softer and less clearly defined.

 

It's worth noting that if you're using your TwistMist whilst out and about, then the Midnight option is the most resistant to scuffs and scratches - with it's toughened coating and highly polished surface.

 

It's really all down to personal preference though!

Winchy, TwistMist, Twist Mist, Cruelty Free Hand Sanitiser, Hand Sanitiser, Eco Hand Sanitiser, Plastic Free Hand Sanitiser, Non Sticky Hand Sanitiser, Vegan Hand Sanitiser, Refillable Hand Sanitiser, Reusable Hand Sanitiser, Moisturising Hand Sanitiser, Premium Hand Sanitiser, Luxury Hand Sanitiser, Mist Hand Sanitiser, Natural Hand Sanitiser, Organic Hand Sanitiser, Support Local Hand Sanitiser, Essential Oil Hand Sanitiser, Pocket Hand Sanitiser, British Hand Sanitiser, Hand Sanitiser Spray, purdy figg hand sanitiser, touchland hand sanitiser uk, dr bronners hand sanitiser, neals yard hand sanitiser, beauty kitchen hand sanitiser, Cruelty Free Hand Sanitiser United Kingdom, Support Local Hand Sanitiser United Kingdom

Can I find your products in stores?

Currently, our products are available online at www.winchyhands.com.

 

We do attend a range of fairs, exhibitions and pop-ups throughout the year - which we announce on social media.


We're also in conversations with other companies who share our values to permanently stock TwistMist too – so watch this space!


Are your products vegan?

Yes - all the ingredients in our sanitisers are vegan friendly; even our alcohol is sourced from grain.


Are your products cruelty free?

Yes - our products and their ingredients are never tested on animals.


What ingredients do you use?

The active ingredient in TwistMist is denatured alcohol (ethanol). This is included at a concentration of 70% for optimum effectiveness.
 
We have conscientiously formulated our sanitisers to use natural and considered ingredients to leave your hands feeling as good as they’ll smell.

We only use natural essential oils as fragrance – no perfumes or colourants.
  
You can find further information and the full ingredient lists here


Are your sanitisers suitable for sensitive skin?

Our sanitisers have been formulated to be suitable for a wide range of skin types.
 
Alcohol (ethanol) can cause skin dryness for some individuals. However we have prioritised preventing this with the addition of carefully considered moisturising ingredients, and have also infused TwistMist with vitamins that support skin health and vitality - so your skin should remain moisturised and supple at all times.


How long will a sanitiser refill last?

Size can be deceptive! Our 20ml sanitiser refills are compact and pocket-sized, however the powerful fine mist the TwistMist Dispenser produces maximises the surface area that liquid can effectively reach and sanitise.
 
Each 20ml refill produces more than 200 sprays - how long it lasts depends on how frequently you use it! We find that typically 2 or 3 sprays directed over your fingertips and palms is sufficient for thorough coverage.


Is your packaging recyclable?

Sustainability is a massive priority for us - our sprayers are made from aluminium, with a small amount of recyclable plastic required for the reusable twist mechanism, and our refill vials are glass with aluminium caps, which are easily recyclable. The packaging boxes are made from paperboard.
 
For delivery we use recyclable cardboard containers and eco-friendly padded envelopes, secured with fully biodegradable brown packing tape and stuffed with shredded paper to avoid damage.


How much does delivery cost?

It's free! We have included delivery for free on all orders so, whether you want to try a small order first (to sample our wonderful scents!) or whether you’re looking to stock up, you needn’t worry about any added postage costs.


Do you ship internationally?

Due to restrictions on posting products containing alcohol abroad, we currently only ship our products within the UK.


Which delivery service do you use?

Currently, all our products are delivered via Royal Mail.


How long will it take to get my order?

Orders purchased with standard delivery will be dispatched within 2 working days and delivered by Royal Mail via their second class small parcel service – you should receive your order within 2-3 working days after dispatch.


Can I return or exchange a product?

Products can be returned for a refund within 30 days of receipt, provided they are unopened, unused and in the original packaging.
Please see our Delivery & Returns page for details.


My order hasn’t arrived

We’re sorry to hear this. If you still haven’t received your delivery within 7 working days after placing the order, please contact us at info@winchyhands.com. Please also include full details of your order and your contact information in the email and we’ll chase it up for you or provide a replacement.


Can I buy a gift card or gift certificate?

Great idea! We are currently working on adding a Winchy gift card option to our site. Please check back at a later date to see how we’re getting on!